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Privacy policy
※Return and Exchange Policy※
・According to Consumer Protection Act, if the order requires to proceed a return or exchange, due to damage or wrong items. One should contact us within 7 days upon the day one receives the order.
Please read carefully of the product information and be sure the willingness of purchasing before one has placed an order. Please do not hesitate to contact us for any assistance.
Mail: info-singapore@nachulife-global.com
Opening hours: Mondays to Fridays, 9.30am to 6.00pm (except Saturdays, Sundays and public holidays).
・To process a return or exchange, please be sure to pack every items of the order and the invoice. The return or exchange will be processed immediately, once the package is received by us.
※Personal Data and Privacy Policy※
・For the personal data is used to fulfill the purchase, our company is committed to processing the data in accordance with the responsibilities under Personal Data Protection Law. By completing a purchase, you are agreeing on our company to use your data in accordance with the responsibilities under Personal Data Protection Law.
・To complete a purchase, which may include, but not limited to completing payment and delivery. You should guarantee the information which is filled in the process of ordering is completed, correct, and corresponded with the circumstance. If you would like to change the information afterwards, please contact our us immediately.
・The information you have shared will be kept by our company under secure and safe transaction, and we commit to undertake the duty of confidentiality. We will not provide or leak your information to third parties, except for following reasons: to complete your purchase, to provide customer service, or to provide data under relevant laws for our business partners who are related with providing products/services.
・To complete transactions and provide services (including the delivery of products, invoices or gift, and service satisfaction survey), our company needs to share your personal information to delivery companies and service satisfaction survey companies, and you will be contact with these companies for arranging parcel deliveries and service satisfaction survey. Your personal information including name, address and phone number might be exposed on the outer packing for delivery requirements.
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